Computer Repair In Knoxville TN & Professional IT Services
Quality Residential and Commercial On-Site Technical Solutions
RDPShop IT Services provides trusted, on-site technical support and residential IT networking across Knoxville, TN, and surrounding areas. We offer a 100% free initial analysis, transparent hourly pricing with no hidden monthly subscriptions, and a human-first approach that eliminates the security risks of anonymous remote-access software.
Onsite Repair
Many hardware repairs can be done onsite, no need to take your computer to a shop when it can come to you. RDPShop can come to you and make most repairs at you home or office.
Onsite IT Services
WiFi setup and repairs, in-home office configuration, and printer installation are all part of what we do. Network issues at home or your business are handled quickly and professionally.
Location Visits Starting $30
You will find RDPShop Services provides highly affordable rates across Knoxville and surrounding areas. Our onsite travel fee is only $30. If your computer issue cannot be resolved, you pay absolutely nothing for labor time.
Computer Repair in Knoxville TN Services
Complete Computer Solutions: Hardware and Software
On-Site Computer Repair in Knoxville TN
Local Printer & Device Support
Residential & Business Networking (WiFi)
Computer Repair & Tune-Ups
Home Office & WFH Setups
Streaming Channel Configuration
Professional Software Installations
Malware, Spyware, and Virus Removal
Security Camera Installation and Management
Windows Password Recovery and Unlock Services
Warranty Support and Manufacturer Liaison
IT and Web Solutions
Computer Repair
Business or Personal
Work on most types of computer setups, laptops and more. Malware, Viruses and Speed solutions...
Home Networking
Business or Personal
WIFI and network setups, optimize current or ensure you have connectivity and security, all devices.
Backups - Disaster Recovery
Business or Personal
Does your business have a good back up or disaster recovery plan to protect your data? Are you backing up your home computer?
Business Networking
Business
Many small local businesses are running a risk in security by using WIFI. Network improvements and setup services available.
Business Applications
Business
Many small local businesses do not use the proper software and applications for their business needs. Evaluations and solutions available.
Graphic Designs
Business or Personal
Often a Logo isn't all that is needed to brand yourself. Ads, Banners, Custom Headers and more, all offered. Graphics are used for many reasons.
Website Development
Business or Personal
Customized built websites for whatever your need is. Many local businesses need online recognition.
Custom Logo Designs
Business or Personal
No matter for business or personal, if you want to create your brand, it helps to have a logo.
About RDPShop IT Services
Over 20 Years of IT, Networking, and Business Expertise
With more than two decades of IT and business management experience, including tenures at two major global corporations. I understand that technology is the backbone of your success. Whether you are a residential customer or a local business, your network infrastructure must be secure, fast, and reliable. I bring enterprise-level standards to every job, ensuring your systems run smoothly so you can focus on what matters.
Committed to the Community and Your Bottom Line
I started this company because I believe in true customer service. I am committed to supporting our local community by offering expert technical support without "ripping into" your wallet or business profits.
“I am the only service in the area that offers customers a 100% free initial analysis.”
All You Got To Do Is Get In Touch
What People Are Saying...
Straight Shooter...
Rodney is as good as they come!! Very fair, professional and far more affordable than other services. He is the best Knoxville TN Computer Repair around.
Steve Maynard (Stevie Reno Investigations)
Very honest,kind company...
They recovered all my data from my broken laptop that I thought I wouldn't get back. They also upgraded to Bluetooth on my laptop so now I'm up to date lol but it took no time to get it back after waiting on parts ordered. Highly recommend and I would go back!
Travis Taylor
Professional, friendly, and thorough...
He quickly diagnosed the problem between computer and printer, and corrected it. He described his professional background relating to this problem, and I will recommend his services to others.
Rebecca Benjamin
FAQ
These are the most common questions we get about what we do: Click on the questions for answers...
RDPShop IT Services handles residential and commercial technology needs, including computer repair, work-from-home (WFH) setups, and home entertainment networking. We fix slow computers, remove viruses, replace failing components, configure wireless WiFi routers, and offer software training throughout Knoxville and surrounding local areas.
Our specialized on-site services include:
- Work-From-Home (WFH) Physical IT Support: We provide hands-on, physical IT support for remote employees whose corporate IT helpdesks can only assist via remote software. We handle physical network drops, hardware deployment, and local printer troubleshooting that corporate remote teams cannot physically reach.
- New Computer & Home Office Deployment: We unbox, place, and configure your new computer hardware, monitors, and local devices. To ensure a seamless workspace setup, we even assemble computer-specific office furniture and desks for your remote workspace.
- Smart TV & Home Entertainment Setup: We handle complete TV streaming device configuration, troubleshooting, and smart entertainment network optimization to ensure skip-free, reliable streaming.
No, RDPShop IT Services operates strictly on a transparent model with absolutely no recurring monthly subscriptions. Unlike many corporate tech support companies that lock you into monthly contracts after a single repair, we primarily charge a transparent flat rate of $80 per hour for technical labor.
To further protect our clients on larger or more complex jobs, we offer flexible project-based flat fees instead of an hourly rate. If a repair or setup requires extensive time, we can cap the cost at a pre-agreed flat fee to ensure you get the help you need without worrying about an escalating hourly bill. You only ever pay for actual results with zero ongoing automated credit card charges.
RDPShop IT Services operates strictly on a transparent, pay-as-you-go model with absolutely no recurring monthly subscriptions or hidden fees.
Our standard pricing is a flat rate of $80 per hour for technical labor, plus a $30 mobile travel fee per visit.
However, we adjust this to protect our customers in two ways:
- For Quick Fixes (Under 30 Minutes): The hourly labor charge is completely waived. You only pay a flat $30 total for the visit.
- For Major Tasks (Project-Based): If a setup or repair requires extensive time, we can cap the cost at a pre-agreed flat project fee instead of letting the hourly clock run up.
No, RDPShop IT Services is proud to serve both residential home users and small businesses across the Knoxville area.
Every service we offer—from virus removal and slow computer tune-ups to advanced wireless WiFi networking—is fully available to individual clients and local companies alike.
We specialize in bridging the gap between home and corporate technology:
- For Residential Home Users: You get professional, 20-year corporate-veteran expertise brought straight to your house without overcharging you or forcing you into monthly contracts.
- For Work-From-Home Employees: If your corporate employer's remote IT helpdesk cannot physically help you with your home setup, we step in to provide local, hands-on hardware and printer troubleshooting.
- For Local Small Businesses: We provide on-site technical support to keep your operations running smoothly, minimize downtime, and protect your data.
Yes, our tech labor is completely risk-free, meaning you only ever pay for actual results. While we charge a basic $30 mobile travel fee to cover the time and distance of driving out to your Knoxville location, all of our technical troubleshooting and repair labor is completely guaranteed. If I spend hours working on your machine and it turns out to be a total loss that cannot be repaired, your hourly labor invoice is $0. You are never locked into hidden monthly subscription traps or forced contracts.
No, RDPShop IT Services is a fully mobile, on-site technical support service that comes directly to your Knoxville home or business. You do not have to worry about the security risks of anonymous remote-desktop connections or the hassle of unhooking your machine to take it to a retail shop. All physical diagnostics and hardware repairs are performed right in front of you.
For all other Frequently Asked Questions (FAQ), click the button to see the full page