About RDPShop Services - RDPShop IT Services

About RDPShop IT Services

Staying With Traditional Customer Service Values

Introduction

My name is Rodney Parks, a customer service-oriented individual with over 20 years in IT and Business Applications, and over 33 years in business management and entrepreneurship. I have always put forth a strong commitment to deliver a robust customer responsive service and dedication to projects and task driven environments.

Because of having a commonsense and “big-picture” vision and approach, accompanied by a strong technical and business background, grants more than just a “worker-bee” existence. All of my experience and background gives me an insight to how all aspects of a business should run and the importance of not only my role, but other positions as well.

Loving new challenges and learning new things, I have acquired a wide array of skills and experience. I have a really strong background in the automotive world and gained my business strengths from running my own shop since the 80's. Through the large variety of training from my previous positions, I am confident that my combination of talent and ambition is a valuable asset.

View My Complete Portfolio Here:

Professional Strengths

My years in Automotive, IT and Business Applications has built and strengthened my skills and talents in many areas and with many tools and applications.

WordPress - Development, Blogging
Graphics - Logos, Images, Banners, Intros
Video - Creation, Editing
SEO - Keywords, Phrases, Readability
Landing Page Creations
ERP Systems - CMS, JD Edwards, Mapics
Documentation - eBooks, Instructional
Documentation Management - How To's
SharePoint 2003-2013
Business Application Administrations

Systems Analyst
Help Desk Support and Management
Database Administration
Project Management
Efficiency Analyst
Customer Service Oriented
Asset and Procurement Management
Professional and Friendly Attitude
Social Media Management (Strength in YouTube)
YouTube Channels - How To Instructional

Attitude

Even though I believe skills are incredibly valuable, I strongly am convinced that attitude and personality are as equally important. My biggest strength is being altruistic, I have a genuine concern for others. It is important to me, to be an asset to any job or project I am involved with. Every venture I am Involved with, I give it 100%.

It is always nice to make money from a job, after all, that is what keeps us motivated and is the biggest incentive to work. However I am not about the money, sure I want to get paid but I want to be happy knowing that I under promised and over delivered to my customers.

Traditional Customer Service

I still believe in the days of when you pulled up to a full service gas station. You got tow or three men to come out and fill your tank, wash your windshield and check fluids and tires., FOR FREE. It was a courtesy and good business. I still feel you should take care of your customer and they will take care of you.

Customer service isn't anything like the good old days, so I rebel against the new age by holding on to old values. I am one of the rare services that doesn't charge for evaluations. For businesses that are wanting a website or IT improvements, I do not charge to evaluate the situation.