Technology progresses so fast now, it seems like there is something new every month. It advances so much, it is hard for anyone to keep up, but imagine how it is for older folks. That is why there needs to be people that can provide computer help for the elderly.
I have been helping many people of all ages with their computer issue for years. Sometimes it is simple things, other times there is a real problem. Most people get in a habit of doing one or more select things and that is what they know. Once a glitch occurs, they are not sure what to do. Computer repair places are usually designed to take in your computer for upgrades or repairs.
But what about when things just quit working, that really isn’t a computer issue as much as general help is needed. RDPShop Services is all about computer ensuring that the computer user knows how to do what they need to get done. It is called actual help and more often, the elderly need this kind of help.
On-Site vs Dropping Your Computer Off
There are still a few computer shops around town, most provide in-shop and on-site work but very few. Most of the time, when a home computer has an issue, it is something that needs to be looked at in the home. People will install a new printer but not remove the old one out of the computer. This causes confusion when printing. A large number of tickets are that the computer will not print. Too many services want you to bring your computer into the shop and suggest upgrades and such, creating a large bill.
Most of the time, these type fixes require 10 to 15 minutes of time to fix, and can be done on-site. Generally, elderly people have specific things they do and an on-site tech to sit down with them is the best help they can get. In order to take the computer into a shop, if it is a desktop, they will have to disconnect cables. This can be confusing for all ages, so this can add more frustration than what is needed. The times to drop your computer off at a shop would be when it is dead. Otherwise, for the elderly, I strongly suggest on-site service.
In-shop repairs also rarely can demonstrate the fix or training someone might need to know. Having an on-site tech work with a person not only can identify and resolve the issue, but offer training as well. I feel computer help for the elderly is something need for all the communities. One of the issues is trying to find an honest service that does honest work for an honest price. RDPShop Services is all about both.
Teaching the Elderly
Oftentimes, it is an update from Microsoft or a loaded software that will change the way a program works. It isn’t uncommon once this update and change has been made, the process cannot be reverted. So, the elderly user needs to be educated on how the new way works. There are other times that a new software or device will have to be added, and a work around needs to be put into place until the new is installed.
For any person, young or elderly, they need someone with patience to teach them with the computer operations. There used to be a Saturday Night Live skit about the IT Computer Help world. It was so funny because they portrayed IT people brilliantly. They showed how IT people can be arrogant and act like they are God because they know a little something. Those are definitely not the type of people you want to help anyone.
Someone that is good at computer help for the elderly, will understand. They have to go to that elderly person’s level to help them. The tech also has to understand, just because a person is older, doesn’t mean they are not sharp with computers. Many of my elderly computer clients ranging 70’s and up, are pretty darn computer savvy. This means a tech needs to get to know their client and work with how they will understand.
Best Advice for Computer Help for the Elderly
Contact a service that is more then happy to come on-site and listen to your issue. Ensure that the service is more interested in helping you, than collecting a fee. A service fee is fair for coming out. However, these companies that charge 1-hour minimums and so much for quarter hours are more interested in your wallet.
True help for any type of service, is going to be more concerned about fixing your issue than quoting billing and fees. Just think of the old days when the moto was, “the customer is always right.” In those days, you got a lot for less money. You should look for a computer service that has those values. Also, you should find one that speaks your language. There is nothing more aggravating talking to a support person that you can’t understand.
For the best computer help for the elderly, contact RDPShop Services. For fair pricing, quick service and someone that really cares about your issues.
