When a computer problem arises, your first instinct might be to call someone. Although, there are those thoughts and fears of who can you trust? You can’t help wonder just how much are you going to be ripped off. Another thought is, can the tech even really help, or just mess it up worse than it was? These are all, certainly valid concerns when searching for computer repair in Knoxville TN.
When inviting someone into your home or business, you really want that person to be professional. There are some agencies that hire their techs without ever meeting them. So, you have no idea who is going to be showing up at your door. That unknown can bring a lot of other problems as well.
Qualities Too Look For
When shopping for computer repair in Knoxville TN, I would ensure the company is local based. There are many companies that are not local that lead you to think so. Geeks-On-Site is one of the main offenders of this ruse. I am not sure where they are, but not in Knoxville. This shady company hires local techs and way under pays them to go do on-site repairs. Even before the tech has completed the work, this company will hound you with sales calls. They are always trying to do upsells and package sales over the phone and emails.
It’s a sign of a bad tech, if their interest is more into selling you stuff rather than help you. A real IT Tech is to put themselves out of work. So, you want to look for a tech or company that is very customer service oriented. Look for someone that is ready to talk slow and in terms you can understand. Many of these so-called services, know that they can talk the jargon to confuse you. They do it on purpose to convince you to spend money you don’t really need to.
When shopping for computer repair in Knoxville TN. First ensure that they are local, it makes it easier on you if anything ever goes wrong. Pay attention to the person you first contact, to ensure that they care about your problem. True customer service is to make the customer happy. Listen to what they are saying. Don’t let them talk crap you don’t understand, if they care, they will slow down and explain it in simple terms.
So Many To Choose From For Computer Repair In Knoxville TN
You may have noticed, when you search for computer repair in Knoxville TN, the return is abundant. If you’re only a computer user and not tech savvy at all, this can be overwhelming. How does one choose out of a huge list? I strongly suggest a little research.
Sadly, the times we live in, time to do anything has become a limited. We are all in a hurry, so calling each company probably won’t work for you. However, you can look at reviews, see if their pricing is transparent. Make sure they have a website, a Facebook page isn’t a website, ensure they have a real one.
Having a real website shows they are serious about having a positive presence. Read their post or watch their YouTube channel. Someone with ethics, will offer tips and helpful info. If all their website does is brag on every job they did, I would question that. Also make sure they have plenty of ways for you to contact them. Of course, not all computer repair in Knoxville TN is going to have a physical location. Many these days are on-site repair. But having a contact form, at least one phone number an email address shows they want to do business.
Shady companies are not very transparent, so ensure that who you want to hire is transparent. Being transparent means, pricing, the types of services they do or don’t do. It can be questionable when a company claims they can do it all.
Talk Your Language
From the first time you talk to a tech or company, ensure that they can talk your language. I am not talking necessarily a specific language such as English or Spanish or so on. A tech should be able to explain what they can do for you or how to fix your issue in terms you can understand.
Most people that call for computer repair in Knoxville TN or wherever. Are calling because they are not IT experts. Meaning they are not going to understand what an I/O, or Caching of certain systems mean for an example.
You the customer, deserves to have the issue explained in a way you understand. What actions for repair and cost, need to be fully explained. The IT industry has too much technobabble that can be used to confuse the customer. Sadly, there are those that will take advantage of that just to get your money.
Mentioning language barrios, it does help to be able to understand what someone is saying. Many helpdesk use people in other countries for support. With that, comes miscommunications and often aggravation. If you do get someone in support that you can’t fully understand, ask them to send a transcript in an email.
Conclusion On Hiring Computer Repair In Knoxville TN
Ensure that who you plan to hire is transparent, no hidden fees or service charges. Many companies will charge you high rates for mileage. Unless you are needing a tear-down and a complete rebuild, it might be better to have on-site service. With on-site service, a tech can’t take your computer hostage and start demanding all sorts of money for repairs they claim needs to be done.
On-site services can serve a few purposes. One the customer has more control over the situation. The customer can meet and talk with the actual tech performing the work. Your computer is at you location, so you can see what is really going on. The tech can view how you use your computer and help with issues or make recommendations based on your use. On-site is also convenient for the customer, as they do not have to leave home.
Pay attention to the friendliness and attitude of your tech or company you consider hiring. If they show arrogance and act like you are stupid and they know it all, avoid them. You want true customer service, someone really wanting to help you. My computer repair in Knoxville TN, which is RDPShop IT Services, doesn’t charge if I can’t fix it. Most shops do not honor this philosophy. If you ever want advice, please contact me and I will be glad to help.
